With VoIP Phone Systems Boston Businesses Offer Their Clients Superior Service

By Michelle Stone


The modern business environment is incredibly demanding. Opportunities appear and disappear in an instant, consumers demand immediate attention and only those with superior information and communication capabilities can hope to survive. Because the business world is so flexible and fluid, those representing the interests of their companies need to be mobile too. Operations are no longer directed from a remote, central location. With VoIP phone systems Boston companies can easily deal with all these demands.

At first internet based communication was not really all that popular. This is because one can only communicate if access to the internet is possible. This was not the case in previous years and where there was access, it was often unreliable. Today, internet access is available in even the remotest regions of the world and the popularity of internet based communication has soared above all expectations.

Many companies first become interested in an internet based system due to the savings it promises. These savings are very real and some new users have seen their previous telephone bills cut in half. Companies with large payrolls and numerous locations can truly save very significant amounts of cash, a very welcome bonus in times when the economy is unpredictable and cost savings are of paramount importance.

Then there is the fact that they cost of maintaining an internet based system is almost negligible. There is only one central installation and the entire system is hosted and maintained by the service provider. Older switchboard systems require separate installations at every location and branch and the cost of maintenance is high. In addition, each installation required a full time operator at an ongoing cost.

Older landline switchboards have one major drawback. Users cannot make or receive calls unless they are physically present at their desks. If the moved away, callers had no choice but to leave messages. This often resulted in very slow response time and sometimes even lost business opportunities. An internet system sets users free. They can make and receive calls wherever they are. They never have to miss an important call.

An internet system does not require users to carry around specific handsets. They can use any device capable of accessing the internet. It is not even necessary to always use the same device. User accounts are cloud based and users can access all their records from any internet enabled device regardless of where they are. In addition, users can easily access a host of statistics from their accounts when necessary.

Modern communication is much more than the ability to talk to another person and this is all that older telecommunication systems allowed. Internet based systems offer many different communication options. Users can send pictures, documents and files to other users, they can send emails to faxes and they can speak to people face to face with high definition video. These benefits completely overshadow the features offered by switchboards.

There can be little doubt that the future of communications lies in internet based systems. They are affordable, flexible, reliable and they offer numerous benefits that enhance productivity. It is not surprising that switchboards are already seen as antique.




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